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Customer Service Specialist - Artarmon
NSW 2064

 

As a member of a dedicated team, you will often be the first point of contact with our customers, whether face-to-face or on the phone.

 

This role is about finding out what our customers need and providing them with solutions, so a sound knowledge of equipment is advantageous.

 

This role is also responsible for coordinating (and making) deliveries and pick-ups so a working knowledge of the local area is essential.

 

The work is varied and interesting, with a strong emphasis on customer service.

 

There is comprehensive on the job training, a thorough induction program, ongoing development and the opportunity to build a long-term career.

 

We offer some great benefits including up to 5 weeks Annual Leave, a Profit Share Bonus Scheme, and a competitive Salary (including weekend allowances).

 

The role involves:

  • Face to face and telephone customer service
  • Providing equipment advice and offering equipment solutions to satisfy customer needs
  • Providing our customers with safety and operating instructions
  • Making deliveries and pick-ups of equipment
  • Cleaning and maintenance of equipment so that it is ready for hire
  • Creating sales at the computer at time of inquiry
  • Managing and controlling hire records as well as other admin related tasks

You must be a reliable, hardworking individual who enjoys working as part of a team and providing service to customers, with attention to detail and the ability to multi-task and prioritise.

 

A driver's licence with a good driving record is also a requirement of this role.

 

If this sounds like the role for you, please apply - we look forward to hearing from you!

 

About Kennards Hire

 

In 1948 Walter Kennard was asked by a customer if he could borrow one of his concrete mixers rather than buy one, Walter replied “I won’t lend it but I will hire it to you.”

 

And so an iconic Aussie family-owned brand was born…

 

Kennards Hire has 160 branches across Australia and New Zealand, offering a diverse product range from general-hire equipment for the home renovator to heavy equipment for large construction projects. In addition, we offer six specialist business units. We’re the best at what we do and we’re still growing.

 

At the 2018 Great Place to Work Awards Night, Kennards Hire was awarded a spot in the Top 10 Best Places to Work in Australia (over 1,000 employees). If you like working with good mates and want a real career, this is the place for you! You will be part of a truly great team. 

 

Join a company that gives job security, listens to you and gives you the opportunity to share in our success. 

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